FAQ

1.How can I buy your products?

Please contact us via Line or WhatsApp. You can try adding or clicking the Line button at the bottom right corner of the page.

2.Is there anything special about the taste of LANAVAPE?

LANAVAPE has unparalleled flavor in all e-cigarette markets. Every puff gives you a different experience and great satisfaction, just like you experience it yourself.

3.Will LANAVAPE surprise me in other ways?

Except for the stylish and beautiful appearance, unparalleled flavor, and excellent battery performance, LANAVAPE can also bring you unexpected surprise.  Just one sip meets all your needs in an instant.

4. How to use LANAVAPE products?

All LANAVAPE products are very simple. Just open the package and use it.

5. Why the LANA device cannot be charged?

It may be that the battery has not been charged for a long time. So first, you can try to wipe the positive and negative electrodes of the device with paper. Then charge it with a cable for 15 minutes, and put on the pod to see if it returns to normal.

6. Why does my LANAVAPE leak when I use it?

There are many factors that affect the leakage. It may be damaged during transportation. Or it may be caused by the weather that the temperature is too high or too low. When you are in one of these situations. Don't worry, please contact us in time, we will give a reasonable solution.

7. What is the best way to store the LANA device when it is not in use?

It is best to fully charge the main unit and take out the cartridge. Then place it horizontally in a dry and ventilated place to avoid emptying the battery or leaking oil. And keep away from being touched by children.

8. How to know when the LANAVAPE disposable is empty?

If it is a non-rechargeable disposable LANAVAPE, when you can't spit out anything, it is empty. If it is a rechargeable disposable LANAVAPE, you can charge the device for half an hour before using it, if it still can't spit out anything, it is empty.

9. How long can LANA POD last?

According to research, LANA POD can pump about 500puffs in normal use. If it is used more frequently, the number of times will be relatively reduced.